Frequently Asked Questions

Payment and security

Q. Is it safe to order my male sex toys and other products with esmale?
A. Ordering your male and gay sex toys from esmale is safe and secure. We have the latest technology protecting your details and we comply with all regulations. We also package all your male sex toys securely so nobody can tell what you are buying.

Q. Are the prices shown for a product including or excluding Tax?
A. All product prices are inclusive of tax. The price you see is the price you pay (excl delivery)

Q. How is my payment processed?
A. All orders are securely processed through our secure Merchant payment gateway SagePay.

Q. Do you accept payments via Paypal?
A. Sale of Adult products and services are not allowed within Paypal's Terms and Conditions, so payment is not possible via Paypal.

Q. If i cancel my order after I have paid, how long will it take for the funds to be returned to my bank?
A. We will action your refund immediately, however it may take 3 to 5 days for the funds to be returned to your bank.

Q. What will be shown on my statements?
A. 'Esmale London' -  we have done this so that your complete journey and purchasing process through our website is completely discreet.

Q. What do you do with my information, is my privacy protected?
A. We do nothing with your details. We adhere to all regulations set by the Data Protection Act.

Q. I have not received my Order Confirmation email or Disptach notification.
A. Some Internet Service Providers route our emails to your JUNK/BULK mailbox, so check there and add our address to your contacts list to ensure you receive all future emails.

Delivery

Q. How quickly is my order processed?
A. The esmale team will process your orders as soon as they arrive. We work all weekdays and any order received by 2pm (UK time) will be dispatched the same day. Orders received during the weekend will be dispatched on the following Monday. It is our priority that you get your male sex toys and other products ASAP.

Q. What is the delivery time?
A. Delivery is between 2-3 days for UK deliveries. Delivery is 2-15 working days for deliveries outside of the UK.

Q. Will my package be safe?
A. We take pride in all the male sex toys and other products we sell, so we pack them with care. They will arrive in secure and discreet packaging.

Q. What happens when I am not in when the delivery arrives?
A. If you are not around when your local delivery service is trying to deliver, they will leave a calling card. This will allow you to make further delivery arrangements or arrange collection.

Defective or unwanted goods

Q. What happens if my male sex toys or other products are not working or are not suitable?
A. In the unlikely event that the products are faulty or unwanted we have a flexible, no hassle return policy, click here to view.Product information

Q. Are your male sex toys safe?
A. At esmale we only source male and gay sex toys that are safe and that give you great pleasure. All our suppliers are reputable companies that offer male sex toys that we are proud to represent.

Q. Do you test all your male sex toys?
A. We do our level best to test all the male sex toys and other products we sell.

Company information

Q. What made you start selling male sex toys?
A. Being male sex toys fans we have always been keen to do something within this industry. We do realise that there is a lot of competition out there, but we felt that there was room for a male sex toys community. Having a community sets us apart from just being a shop. We care about our customers and try to open dialogue to talk about their needs. Please check out our male sex toys blog to get a bigger sense of our community! Click here to check out the blog.

Q. What does esmale stand for?
A. esmale is short for essentially male. We pronounce it E.S. male. It is our aim to make sure all men will enjoy male sex toys. We want everybody to feel confident to use male sex toys and not feel intimidated or anything like that. Life is all about feeling good and enjoying your emotions. You sexual emotions are one of the most enjoyable ones and with male sex toys you can go on a true journey to discover all this. The team at esmale want to help you on this journey, by providing you with a huge selection of the best male sex toys out there!

If you have more questions to ask us, please email us at info@esmale.com or just give us a call on 0800 111 45 49 (from the UK) or +44 207 720 1149 (from outside the UK)

Team esmale, essentially for men!